Privacy Policy

Veloralenix ("the Company", "we", "us", or "our") is dedicated to protecting the privacy and security of the personal information shared with us by our visitors, clients, and passengers. This Privacy Policy outlines our standards regarding the collection, use, disclosure, and handling of personal data in strict compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and international digital advertising transparency standards.

Our corporate physical office is located at Solstice Business Centre, 23 New Industrial Rd, Singapore 536209, and our data protection communication channel is handled via jet@veloralenix.com.

1. Personal Data We Collect

We only collect personal information that is necessary to arrange your consultation, verify your identity for civil aviation regulatory clearances, and coordinate custom flight itineraries.

  • During Online Consultation Scheduling: When you schedule an appointment via our website, we collect your name, email address (such as to communicate meeting confirmations), and your contact telephone number. No fiscal info or credit details are gathered here, as the consultation booking is entirely free of charge.
  • During Office Consultation and Booking: To finalize a custom flight itinerary, we collect passenger passport numbers, full legal names, nationalities, dates of birth, and destination parameters required by civil aviation authorities and immigration frameworks.
  • During Cancellation and Refund Processing: If a refund is requested via bank transfer, we collect your specific Singapore banking details (Bank Name, Branch Code, Account Holder Name, and Account Number) explicitly via email to complete the transaction.

2. How We Use Your Personal Data

Veloralenix processes personal information strictly for clear, documented operational purposes:

  • To manage and confirm your scheduled in-person consultation at our physical premises.
  • To construct tailored flight routes, select your specific aircraft (such as Velun Trace, Aethris Veil, Caelvorn Drift, Orriven Crest, Valdruex Reign, or Eloryn Vast), and calculate correct operational costs.
  • To fulfill mandatory safety, immigration, border control, and manifest requirements issued by the Civil Aviation Authority of Singapore (CAAS) and international destination airports.
  • To disburse accepted partial or full refunds through protected local bank transfers or to verify your identity during a physical cash payout at our office.

3. Data Disclosure and Sharing Specifications

We do not sell, rent, or trade your personal data to third-party marketing companies. Your information is shared exclusively with official entities necessary to execute your flight journey path:

  • Aviation Partners and Ground Handling Agents: Ground crew, fixed-base operators (FBOs), and flight crews receive manifest information solely to facilitate safe boarding and operational execution.
  • Government and Regulatory Bodies: Passenger names and passport details are disclosed to immigration authorities, customs departments, and civil aviation safety agencies to ensure legal compliance for departure and arrival zones.

4. Data Security and Protection

We apply systematic physical and digital security protocols to protect your personal data against unwanted modification, disclosure, loss, or access.

  • Banking details supplied via email for cancellation disbursements are isolated and utilized strictly for transaction fulfillment.
  • Physical documentation containing identity information handled at our Tagore Lane office is safe within monitored corporate filing structures.
  • Digital records are protected via access-control measures limited to designated operational staff.

5. Retention Limitations

Your personal data is retained only for the duration necessary to satisfy the operational purposes for which it was collected, or as required by Singapore corporate law, tax guidelines, and aviation record-keeping mandates. Once data retention is no longer legally or operationally required, files are safely destroyed or permanently anonymized.

6. Your Rights Under the PDPA

As an individual under the Singapore Personal Data Protection Act, you possess specific rights regarding your data:

  • Right of Access: You can request a copy of your personal data currently held in our systems or ask about the ways your data has been handled over