Terms and Conditions

These Terms and Conditions ("Agreement") govern the relationship between Veloralenix ("the Company", "we", "us", or "our") and any individual or entity ("Customer", "you", or "your") utilizing our website, scheduling consultations, or booking flight services. By accessing our website or engaging our services, you agree to comply with and be bound by this Agreement under the laws of the Republic of Singapore.

1. Corporate Information

Veloralenix is a private aviation charter service provider operating in Singapore.

  • Registered Office Address: Solstice Business Centre, 23 New Industrial Rd, Singapore 536209
  • Official Email Contact: jet@veloralenix.com

2. Fleet and Website Representation

Our website displays six distinct categories of aircraft available for charter, namely:

  1. Velun Trace
  2. Aethris Veil
  3. Caelvorn Drift
  4. Orriven Crest
  5. Valdruex Reign
  6. Eloryn Vast

While the website displays specific specifications and features for each aircraft, availability is subject to operational schedules, maintenance, and airworthiness requirements. The journey path and inflight options can be tailored to the individual specifications of the flight path requested by the customer.

3. Consultation Scheduling and Pre-Booking Process

Online Scheduling: Customers may visit our website to review the aircraft fleet and schedule an in-person consultation call.

No Fee Obligation: The online booking form is solely to lock an appointment date for an in-person meeting at our office. No fees, deposits, or charges are levied for this initial scheduling process. This interaction does not constitute a final flight booking, an offer of carriage, or a binding aviation agreement.

4. In-Office Reservation, Quotation, and Payment Clauses

Itinerary Creation: To complete a valid flight reservation, the Customer must attend the scheduled meeting at our physical office address (Solstice Business Centre, 23 New Industrial Rd, Singapore 536209). Our representatives will construct a tailored route itinerary, select an appropriate operational tier, and designate the correct aircraft model matching your parameters.

Pricing Structure: Final pricing is provided exclusively during the office consultation based on variable operational factors, airport landing fees, fuel indices, and tailored routing selections.

Payment Terms: To ensure the flight reservation, the Customer must provide the complete total amount immediately upon conclusion of the consultation.

Exclusive Payment Method: Payments must be made in cash only. No electronic payments, credit cards, corporate cheques, or alternative payment structures are accepted at our office. A flight booking is deemed final and valid only when the complete cash payment has been processed and a physical receipt is issued by our staff.

5. Cancellation, Amendment, and Refund Policies

Refund eligibility is calculated strictly based on the time remaining between the formal cancellation notification and the scheduled departure time.

Cancellations Prior to 48 Hours: If a customer cancels the accepted reservation 48 hours or more before the scheduled departure time, they are eligible to receive a full refund of the total paid cash amount.

Cancellations Between 48 and 24 Hours: If a customer cancels the flight reservation within the window of less than 48 hours but at least 24 hours prior to departure, a deduction of 50% of the total paid amount will apply. The remaining 50% will be returned to the customer.

Cancellations Under 24 Hours and No-Shows: If a customer fails to submit a cancellation notice at least 24 hours prior to departure, or fails to arrive at the designated airport terminal for embarkation ("No-Show"), the event is classified as an immediate cancellation. No refunds will be provided, and total of the paid amount is retained by the Company to cover operational setup costs.

Refund Processing Methods: Accepted refunds will be executed via one of two methods selected by the Customer:

  • Cash Disbursal: The Customer must visit our physical office address at 81 Tagore Ln to receive the physical cash amount.
  • Bank Transfer: The Customer must supply valid Singapore bank account details exclusively via our email address (jet@veloralenix.com). The transfer will be initiated once the cancellation corroboration process is finalized.

6. Data Privacy and Protection (PDPA Compliance)

Consent to Collection: In compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore, by scheduling a consultation or booking a flight, you explicitly consent to Veloralenix collecting, utilizing, and disclosing your personal data (including name, passport details, contact numbers, and bank details for refunds) for purposes related to flight coordination, identity corroboration, civil aviation clearances, and legal compliance.

Data Security: We apply industry-standard security protocols to safeguard customer data against unwanted access or disclosure. Bank account information received via email for refund purposes is retained only for the duration required to complete the specific transaction and meet statutory audit requirements.

7. Governing Law and Jurisdiction

This Agreement, its construction, and any operational disputes arising from the flight services provided by Veloralenix shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of Singapore. Both parties agree to submit to the exclusive jurisdiction of the courts of Singapore.

8. Advertising Transparency and Content Compliance

Veloralenix operates its digital advertising and website copy in strict compliance with international ad network policies regarding transparency and clarity. All informational statements, fleet availability notes, and operational terms are descriptive and based on standard civil aviation practices. No speculative outcomes or unsubstantiated performance claims are made by the Company.